1. Policy Statement

All financial controls and reporting responsibilities under the Administrative Penalty System (APS) for parking violations will be administered in accordance with the Toronto Municipal Code, Chapter 71, Financial Control and will be the responsibility of the Treasurer, Director, Court Services and the City Solicitor.

2. Purpose

This policy is to ensure all financial control and reporting responsibilities related to the Administrative Penalty System (APS) shall follow the existing corporate policies and procedures related to financial management and reporting.

As a result of a July 2015 amendment to Ontario Regulation 611/06, Administrative Penalties, effective August 28, 2017, the City of Toronto will implement a new dispute resolution process for parking by-law violations to replace Provincial Offences Act (POA) Part II procedures for parking ticket trials.  By implementing an APS for parking by-law violations, the City of Toronto, as well as the Province of Ontario, will ensure that parking by-law matters are resolved through a streamlined process administered by the City, without engaging the POA court process.

3. Procedures

Screening Officers and Hearing Officers do not have the authority to accept any payment from any person in respect of an administrative penalty. Any person issuing a Parking Violation Notice in respect of the contravention of a designated by-law is not permitted to accept payment in respect of an administrative penalty.

If a person has paid any administrative fees in respect of an administrative penalty and the penalty is subsequently cancelled by a Screening Officer or Hearing Officer, the City shall refund in full such administrative fees to the person.

All City employees engaged in the administration of the APS program shall ensure all work activities are conducted in accordance with the City’s Public Service By-Law 993-2014. City employees shall ensure compliance with corporate and/or departmental cash/payment handling procedures for financial stewardship.

4. Methods of Payment

A voluntary payment for a parking violation may be made by using one of the following methods:

  • Online – American Express, Visa or MasterCard using the Parking Ticket Services online lookup
  • In Person – cash, cheque, travellers cheque, money order, Visa, MasterCard, American Express or debit card at one of the following City service counter locations:
    • Metro Hall, 55 John Street, 3rd Floor
    • City Hall, 100 Queen Street West, Main Floor
    • North York Civic Centre, 5100 Yonge Street, Lower Level
    • York Civic Centre, 2700 Eglinton Avenue West, Main Floor
    • East York Civic Centre, 850 Coxwell Avenue, Main Floor
    • Etobicoke Civic Centre, 399 The West Mall, Main Floor
    • Scarborough Civic Centre, 150 Borough Drive, Main Floor
  • By Mail – cheque or money order made payable to the City of Toronto Parking Operations, to:
City of Toronto
Parking Operations
Box 4282, Postal Station “A”
Toronto, ON M5W 5W5

Any payment made by cheque, travellers cheque or money order shall include the parking violation number.

Payments made by mail must allow sufficient time for delivery as the City will not consider the payment being made until it is received by the City. Late payments are subject to an administrative fee.

Partial payments will not be accepted and any dishonoured cheques will be subject to an administrative fee.

5. Administrative Fees

Administrative fees may be payable by a person with a Parking Violation Notice and administrative penalties will be due and payable, as set out in Toronto Municipal Code 610, Penalties, Administration of.

Upon receipt of a Parking Violation Notice payment, staff will apply the payment to a specific Parking Violation Notice in the City’s Point-of-Sale terminals. The Parking Violation Notice will reflect “paid” status.

Payments will be processed by staff using the following methods:

  • In Person – Apply the various methods of payments to the Parking Violation Notice. Provide a person with a receipt of payment for their records.
  • By Mail – Apply the cheque payment to the Parking Violation Notice. Mail receipt if requested by the person.
  • Online – The person enters their Parking Violation Notice and related information into the database and makes a payment with their credit card information. The person may print a receipt of payment with the confirmation number for their files. (An administrative fee may apply)

Procedures may be defined by the Treasurer, Director, Court Services and City Solicitor to address specific implementation of this policy.

6. Legislative or Related Policies

Related Revenue Services Division Policy Documents

  • RS-CS-02 Cash Handling

7.  Authority

8.  Roles and Responsibilities

All persons responsible for administering the APS program shall be responsible for the implementation of this policy. Any person shall bring to the attention of the Treasurer, Director, Court Services and City Solicitor any contravention of this policy.

This policy and any other policies or procedures developed as a result of the APS shall be administered by the Treasurer, Director, Court Services and City Solicitor.

9.  Contacts

  • Casey Brendon, Director, Revenue Services, 416-392-8065
  • Kalli Chapman, Director, Legal Services, 416-392-8464
  • Susan Garossino, A/Director, Court Services, 416-338-3410