Members of City Council and Local Boards are required to follow the Codes of Conduct that establishes acceptable behaviour and practices of city officials. If you wish to complain about the conduct or ethical behaviour of any Members of City Council or Members of Local Boards (including Adjudicative Boards) you can contact the Integrity Commissioner. The Integrity Commissioner is a neutral, independent officer appointed by City Council for a fixed, non-renewable five year term to encourage and oversee compliance with high standards of conduct expected of elected and appointed officials at the City of Toronto.

The complaint procedures are divided into two methods: informal and formal. These are summarized below.