Our mission is to build public trust and confidence in local government. In fulfilling our mission, the City Clerk’s Office will at all times provide its services in a way that respects the dignity and independence of people with disabilities. We give people with disabilities the same opportunity to access our services in the same place, and in a similar way as others.

Policy Modifications

Given our commitment to respecting the dignity and independence of people with disabilities, any policy of the City Clerk’s Office that does not do this will be modified or removed.

Questions About This Policy

This policy exists to achieve service excellence to people with disabilities. If anyone has a question about the policy, or if the purpose of this policy is not understood, an explanation should be provided by the Chair, City Clerk’s Office Access, Equity and Human Rights Working Group.

 

How We Use Your Comments

The goal of the City Clerk’s Office is to meet and surpass expectations while serving people with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Once received, the feedback is redirected to the appropriate director, manager or supervisor. In-person feedback should be provided directly to the applicable manager or supervisor. We will acknowledge receipt of phone and email feedback within one business day. We will acknowledge receipt of faxed and mailed feedback within four days.

Feedback can be made by email, verbally and in writing. All written feedback will be directed to the City Clerk.