Toronto is experiencing more severe storms. These storms increase the pressure on the sewer systems and overland drainage routes such as roads, local rivers and streams. The City has made and continues to make significant investments to refurbish and upgrade sewer and storm water infrastructure through the Basement Flooding Protection Program. This is a multi-year and comprehensive program to improve sewer system and overland drainage route infrastructure.

The program, managed by the Toronto Water Division, assists homeowners in taking steps to prevent flooding on their private properties. The City-wide Subsidy Program has been in place for over 10 years. It is essential to periodically assess whether programs, like this Subsidy Program, are having the desired impact and whether monies can be repurposed to fund other high-priority areas for Toronto Water.

This report provides results of the Auditor General’s review of the administration and oversight of the Basement Flooding Protection Subsidy Program. More specifically, we assessed the design and objectives of the program, compliance with program eligibility requirements, and controls over payment processing.

We found that Toronto Water is effectively administering the Program. This audit report contains eight recommendations to help the City continue to improve controls, administration and performance monitoring of the Subsidy Program. Implementation of these recommendations will also lay the foundation for the Program to achieve its objectives in the short and long term.

Read the Full Report

Improving the Effectiveness of the Basement Flooding Protection Subsidy Program – October 13, 2017