Residents & Visitors
If you are a resident or visitor using a City of Toronto service or facility, occupying City of Toronto housing, or you have a contract with the City of Toronto, you may contact the Human Rights Office for confidential advice and information on human rights and accommodation concerns. Call 416-392-8383 or email firstname.lastname@example.org.
If you have questions or need information about accessibility at the City, you may call 416-338-2632 or email email@example.com. If you have a complaint about accessibility or a disability-related barrier at the City, please contact the Human Rights Office.
You can submit a concern to the Human Rights Office using our confidential
secure online complaint form.
Is the City’s Human Rights Office Able to Help You?
The City of Toronto’s Human Rights Office provides advice, information and assistance regarding human rights and accommodation issues involving City of Toronto services and facilities (eg., discriminatory treatment by the City of Toronto), City of Toronto housing or contracts with the City.
If you are unsure whether or not your human rights or accommodation concern involves a City of Toronto service, facility, housing or contract you may call the Human Rights Office at 416-392-8383 or email firstname.lastname@example.org.
The City’s Human Rights Office has no jurisdiction over Toronto City Council, its committees, Members of Local Boards, or over the City’s various Agencies and Corporations (e.g., the Toronto Transit Commission, Toronto Police Services, Toronto Community Housing etc.)
For complaints concerning Toronto City Council, Committee members or Members of a Local Board please call the Integrity Commissioner at 416-392-3826. If your complaint concerns one of the City’s Agencies or Corporations you may call 311 for contact information so that you can file a complaint directly with the organization.
If you have a human rights complaint regarding a service, facility, housing or contract that is not provided by the City of Toronto (eg., discriminatory treatment in a store or restaurant), you may call the Human Rights Legal Support Centre.
If you have a human rights complaint regarding a service, facility, housing or contract that is within federal jurisdiction (eg., discriminatory treatment by a bank or telecommunications company), you may call the Canadian Human Rights Commission.
If you require accommodation in order to access a City of Toronto service, facility, housing or contract, you may wish to review the City’s Accommodation Policy, Accommodation Procedures and the Accommodation Guidelines that apply to you:
- Family Status
- Gender Identity and Gender Expression
- Pregnancy and Breastfeeding
The Request/Document Accommodation Plans Form can be used by residents and visitors to request accommodation within the City’s accommodation process when using City of Toronto services or facilities. Please fill in the form and submit the completed form to the City service or facility provider.
If you require assistance in completing the accommodation request form, please speak with the City service or facility provider.
If you have accommodation concerns that the City service or facility provider are not able to address, you may contact the City’s Human Rights Office at 416-392-8383 or email email@example.com.
In your accommodation request, you will need to provide details to the City service or facility provider on your restrictions/functional limitations which prevent you from accessing the City service or location. Understanding Functional Limitations provides information to assist you in identifying restrictions/functional limitations that require accommodation.