Vision Statement on Access, Equity and Diversity

Diverse communities and groups make up the population of Toronto. The City of Toronto values the contributions made by all its people and believes that the diversity among its people has strengthened Toronto.

The City recognizes the dignity and worth of all people by equitably treating communities and employees, fairly providing services, by consulting with communities and making sure everyone can participate in decision-making.

The City recognizes the unique status and cultural diversity of the Aboriginal communities and their right to self-determination.

The City recognizes the barriers of discrimination and disadvantage faced by human rights protected groups.

To address this, the City will create an environment of equality in the government and in the community for all people regardless of their race, ancestry, place of origin, colour, ethnic origin, disability, citizenship, creed, sex, sexual orientation, gender identity, same sex partnership, age, marital status, family status, immigrant status, receipt of public assistance, political affiliation, religious affiliation, level of literacy, language and/or socio-economic status.

The City of Toronto will implement positive changes in its workforce and communities to achieve access and equality of outcomes for all residents and to create a harmonious environment free from discrimination, harassment and hate.

Adopted by Toronto City Council, April, 2003.

Why Equity in Customer Service?

Toronto is one of the most diverse cities in the world reflected in the City of Toronto’s motto “Diversity, Our Strength.” Identifying and removing barriers to full participation of the diverse communities in the life of the city is key to creating equitable access to opportunities and benefits to service recipients whether residents, visitors or employees. Promoting equity of outcomes is part of the City’s mandate in serving the people who interact with City services.

Every person has a right to fair and equitable treatment with respect to City services and facilities, without discrimination or harassment as outlined in its various human rights and equity policies, guidelines and procedures.

Equity Lens

The City strives to apply an equity lens to its activities to identify and remove barriers and to support best practices in planning, budgeting, implementation and evaluation of its programs and services.

Equity Initiatives

Resources