What should be included on my Invoice?

To assist in prompt payment, your invoice should include the following information:

  • Name of City division, contact name and phone number (the person ordering or picking up the goods and/or services
  • Delivery location of goods and/or services (excluding pick-up order)
  • Purchasing document information on the invoice (provided by City staff at the time of order)
    • Blanket Contract Number
    • Contract Release Order Number
    • Purchase Order
    • Divisional Purchase Order
  • Clearly indicated payment terms

Please note City of Toronto purchases made with a credit card or PCard are considered paid and are NOT to be sent to Corporate Accounts Payable.

Where and how can I submit my invoice?

By Email:

Electronic Format Required:

  • Must be in PDF format
  • If submitted in text, Word or Excel format will be returned to the sender
  • Only one invoice per PDF file (including attachments)
  • Multiple PDF files per email are accepted

By Mail:

City of Toronto
Accounting Services Division
Corporate Accounts Payable
55 John Street
14 Floor, Metro Hall
Toronto, ON
M5V 3C6

How can I receive a payment status of my invoice?

  • For further information on the status of your information, please contact the Accounts Payable Customer Service Desk at 416-397-5235,
  • To direct speak to a Corporate Accounts Payable representative, please see the contact list

What do I do if I would like to offer an early payment discount on my invoice?

  • If you are interested in offering a discount, please contact Pam Chui (email)
  • Discount payment terms cannot be less than 15 days from date of receipt of invoice.

How can I receive payments directly into my bank account?

  • For more information and/or to enrol for our Direct Deposit payment option, please email FASPDD@toronto.ca