Vendors should review the Complaints Handling Procedure in order to report any problems with services provided by the City of Toronto. These complaints may involve the following: PMMD staff; charges or fees; and service timeliness, quality standards or access. Please use the Complaint Tracking Form to submit a complaint.

Please note, the Complaints Handling Procedure does NOT cover the following: Bid disputes, enquiries, feedback, compliments or suggestions. If a vendor has a dispute with respect to a procurement process, please refer to the Pre-Award and Post-Award Dispute process document.